The following guide details some of our frequently asked questions around the setup of ClockOn and account details.


This article contains the following items

  1. Can I change my login email address?
  2. Can I use a 2FA app rather than email?
  3. Where can I find my STP Software ID?
  4. Can I setup registered and tax agents for my STP submissions?
  5. Does ClockOn Support Withholding Payer Numbers (WPN) in place of an ABN?

Can I change my login email address?

Customers can do this by viewing their Account details using the icon indicated below.

Then use the Email Address option and click the Change button to initiate the process


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Can I use a 2FA app rather than email?

Some users have issues relating to slow email delivery. This can cause problems with receiving 2FA emails in time. Another option is to use the Authenticator option. To access this feature use the profile button as shown below 


Then select the Authenticator tab and click the Enable button

This will show you a QR code of which you can scan into your chosen Authenticator app. You will need to enter the verification code from your app to complete this process.


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Where can I find my STP Software ID?

ClockOn does not require a Software ID to report to the ATO via STP. 

A Software ID is only required if your software is reporting STP directly to the ATO. Certain hosted Standard Business Reporting (SBR) enabled business/accounting software can notify the ATO that, for the purpose of its transactions with the ATO via the SBR channel, it sends and receives those transactions to the ATO in their hosted software environment. 

ClockOn does not transmit STP data to the ATO this way, we instead partner with a STP gateway provider (OzEdi) to pass that transaction to the ATO via the SBR channel, thus removing the need for the software ID.


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Can I setup registered and tax agents for my STP submissions?

ClockOn supports the option to add intermediary settings for STP submissions to allow for information accessibility for tax and registered agents. For a guide on how to apply these settings please see below.



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Does ClockOn Support Withholding Payer Numbers (WPN) in place of an ABN?

ClockOn requires the use of the company's ABN when creating accounts and is currently unable to provide support for WPN at this time.


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