The ClockOn Kiosk allows customers to implement an on-site time and attendance solution for use by employees. It operates as a Google Android or Apple IOS app that can be deployed to a tablet device.
This article contains the following items;
- Installing the ClockOn Kiosk App
- Setting up the Kiosk
- Inviting employees
- Clocking times through the Kiosk
- Administration Mode
- FAQ
Please be aware that this app will only be available on devices with a tablet screen size and as such, cannot be installed on mobile phones.Installing the ClockOn Kiosk App
The first step is to download the app onto your device and install it on your tablet device by doing the following
- Open your Apple App Store or Google Play app store on your device.
- Search for “ClockOn Kiosk"
- Install the App.
Setting up the Kiosk
To set up the Kiosk first search and install the "ClockOn Kiosk" app from either your Google Play or Apple IOS store.
If you already have a ClockOn account setup select the Existing Account option and log in using your ClockOn credentials.
Depending on your account you may not have the Kiosk functionality enabled.
If you would like this included in your subscription you can enable this feature through the Subscriptions Manager screen.
If you have yet to sign up for the ClockOn service select New Account and you will be redirected to create an account for the ClockOn system, for more information on this please see the Creating Your ClockOn Account article.
Next, use your existing login details to sign in to your ClockOn account.
Once logged in, you need to select the organisation under your account that the Kiosk instance will be linked to.
You can then select which location under that organisation the Kiosk will reside.
Next, an options screen will be presented in which you can select whether you would like the Kiosk to use the device's camera to take photos of the employees when they clock their times.
The options available on this screen can also be found in the Location Details screen and toggled later if needed at a later stage.
Once completed you will be presented with the main screen on which the employees can enter their 4-digit pins to clock their times.
Inviting employees
Before the employees can clock their times through the Kiosk, they will need to be issued a 4-digit PIN from the administrator. To do this open the Employee Details screen and select the Special Options tab.
Under the Attendance Options section click the Allow Access button.
If you do not see the Allow Access button, then it is likely that you do not have the ClockOn Kiosk added to your account. To enable this feature please add it through your Subscription Manager screen
This will then send the employee an email with their generated PIN detail to use with the Kiosk.
Once sent, the generated PIN will be added to the screen and the Allow Access button will change to Remove Access if for some reason you would like to revoke access if needed.
As an administrator, you can view the generated PIN by clicking on the eye icon.
IMPORTANT: Please be advised that the process of marking an employee as terminated for their finalisation with the business will also remove their access from the Kiosk. Clocking times through the Kiosk
Staff clocking times through the Kiosk simply need to enter their pre-determined PIN from the above email invite system and then select either the option for clocking the shift times or the shift break times, please see below;
Administration Mode
If you are having issues with your Kiosk instance, or would like to reconfigure it with different options ie a different location you can logout using the administration mode.
Before this feature can be accessed, an administration pin needs to be set. To do this, follow the steps below;
- Open ClockOn Online
- Click the Setup menu option, and select Locations.
- Select the location that the Kiosk is linked to enter its edit screen
- Select the Attendance tab
- Within the Kiosk > Administrator Pin section, enter a 6-digit numeric pin.
Once you have this pin you can access the administrative features within Kiosk using the Menu item in the top left of the screen and clicking Settings.
Enter the PIN set against the location details to enter the settings screen.
This will give you advanced Kiosk administration option, including the Logout option.
After doing this you will may be required to close and re-open the app in order to log back in to restore normal functionality.FAQ
The Kiosk is displaying the wrong date and/or time?
The time that is displayed on the ClockOn Kiosk is based on the devices time and time zone settings.
The times from the Kiosk are coming into ClockOn with times that don't match the device?
It is important to note that the time displayed on the device is not necessary what is going to show within ClockOn as we the system will apply a UTC offset if indicated. When the times are transmitted that are in UTC-0, and are then translated using the location settings to the indicated offset value.
On the initial setup for the Kiosk, there is an option to set the time zone, this will be pre-populated from the devices current settings. Once setup this will save against the location in ClockOn Online.
If this was set incorrectly on the initial setup, then this can be adjusted within ClockOn Online within the Locations screen.
Edit the location.
Select Attendance and adjust the Timezone settings.
Ideally and to avoid confusion, these should match the local time zone of the device.
Why am I getting a unauthorised message when opening the Kiosk app?
This can occur if the Kiosk is off for a period of time and it's authorisation token has expired. To fix this use the Logout button and re-enter your details to re-enable your access.