The following article details how administrators can initiate the process for users to set up the ClockOn GO mobile application on their Android or IOS devices.
This article contains the following items;
- Sending the Invitation to the Staff
- Logging into the ClockOn GO App
- Re-inviting Disconnected Employees
Sending the Invitation to the Staff
For your employees to be able to log in to the ClockOn GO mobile application, they first need to be invited to create a login to the ClockOn platform.
IMPORTANT NOTE: Once the employee has successfully been invited into the system the "Invite Employee" button will change to "Disconnect". This is to be used to de-link the employee from your organisation. We recommend that this only be used if you are intending on permanently removing access for the employee. If the employee is requesting to reset their password we recommend that they instead use the Password Reset option from the ClockOn login screen.
The option for this can be found on the Employee Details > Special Options tab, the demo below details the steps.
Once the above process is done the employee will receive an email with a link that they will need to create their account.
Once they click the link, they will be directed to a webpage in which they can set the details for their employee account. At this point they will be asked to confirm/add their phone number, set an account password and accept the ClockOn master services agreement.
Once this has been successfully completed you will see the following and can use the store buttons to download the ClockOn GO app for your device.
Once the employee has successfully completed this process you will receive an email advising that the employee has successfully setup their ClockOn account and will now have access to the employee features.
Logging into the ClockOn GO App
IMPORTANT: The employees will not be able to login to the ClockOn GO app unless they first have an account associated with your ClockOn instance. If you haven't already done so please use the steps above to send the invite to the employee so they can create their account.
Once you have completed the process for creating the account the next step is to log in to the app itself, to do this download the app from either the Apple App Store or the Google Play store depending on your device.
Once the GO app has been downloaded and installed you will have the following option presented to you on your first login. Select the "Log in with ClockOn Online" to proceed.
This will then show you a login screen where you can enter your username and password,
You will likely receive some additional prompts such as two-factor authentication checks once these have been completed you will be able to access the ClockOn GO app.
Re-inviting Disconnected Employees
Once an employee is invited and they accept the registration the "Invite Employee" button will change to show as "Disconnect". The purpose of this is to remove access for the employee to your organisation.
If this was done in error, the employee can be re-invited into the system by sending them another link.
However, as the employee already has a user account in the system there is an additional step To accept the link.
- They will need to log in to https://online.clockon.com.au using their employee username and password, if the password is unknown then use the Forgot Password button on the same screen.
- Once logged in use click the link provided in the ClockOn GO invitation email and accept the registration.
If the user is not logged in at the time of the link being used the process will not work as the system is expecting to be creating a new account.